Pemberton SMS Privacy Policy

Effective Date: 3/14/2025

At Pemberton, we value your privacy. This policy explains how we collect, use, and protect your information when you opt into our SMS messaging program.

1. Information We Collect

When you opt into our SMS service, we may collect the following personal information:

  • Mobile Phone Number: Provided during the opt-in process.

  • Opt-in Data: Records of when and how you provided consent.

  • Message Interaction Data: Delivery status and responses you send to us.

2. How We Use Your Information

Your data is used solely to provide the services you requested, which may include:

  • Sending appointment reminders, order updates, or service alerts.

  • Promotional offers and exclusive marketing (if explicitly opted in).

  • Responding to your support requests or inquiries.

3. No Sharing of Mobile Information

The Pemberton does not sell or share your personal information with third parties for marketing or promotional purposes.

  • Non-Sharing Clause: All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties or affiliates for marketing purposes.

  • We may only share information with service providers who assist us in delivering our messaging service (e.g., our SMS gateway) or when required by law.

4. Your Choices and Rights

You have complete control over your subscription:

  • Opt-Out: You can stop receiving text messages at any time by replying STOP to any message.

  • Help: For more information or assistance, reply HELP or contact us at Info@thepemberton.com

  • Access/Deletion: You may contact us at any time to request access to or deletion of the data we have collected.

5. Data Security

We implement industry-standard security measures, including encryption and restricted access controls, to protect your information from unauthorized access.

6. Changes to This Policy

We may update this policy periodically. We will notify you of significant changes via text message or by posting the new policy on our website.

7. Contact Us

For questions regarding this policy, please contact:
The Pemberton
1121 N 2nd St
Info@thepemberton.com
602-830-3797

Data Sharing

• Customer data is not shared with 3rd parties for promotional or marketing purposes.

• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

We do not sell, trade, or transfer your personal data to any external organization. Data is shared only when strictly necessary to provide our services or to comply with legal obligations. We do not permit any other data transfers, regardless of whether additional consent is provided.

We maintain administrative, technical, and organizational measures to prevent unauthorized access, use, or sharing of user data.

The Pemberton Messaging Terms and Conditions

1. The messaging program consists of standard notifications about customers purchases or relationship with our business, general conversational messaging to answer questions and provide support to customers.

2. You can cancel the SMS service at any time. Just text 'STOP' to the phone number from which you received messages. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at info@thepemberton.com.

4. Carriers are not liable for delayed or undelivered messages.

5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

6. If you have any questions regarding privacy, please read our privacy policy contained in the rest of this document/page.